- At Tech One Media, we calculate the cost based on what you need and the time we have to finish it. If you make changes to the features, even small ones, there might be extra charges. Please make sure to confirm all your requirements during a face-to-face meeting. By accepting our quote, you agree to our rules and terms. You can accept it by talking to us, sending an email, paying the first fee, or signing the quote. Make sure everything you need is listed in the quote, and we fully understand what you want. If we don’t get enough information, we’ll move forward with what we know and give you a quote. If things change later, we may have to charge extra. It’s important to explain everything about your website and make sure you get an accurate quote.
- We try to do our best and expect clients to give us clear and full information when we set the price. Tech One Media is not responsible for any confusion if we don’t get enough details. We give each project a set number of hours to complete. Small changes can be made within this time. If the project needs more time because of big changes or delays, there might be extra costs. We don’t give refunds, except where required by law. If we find any programming errors, there are no extra charges. But, if you want us to redo a completed task or change the layout after we agree on it, there will be additional fees. Any extra work will be charged separately.
- Clients need to provide all website content within the first two weeks of the project. If we don’t get this content on time, it might delay the project and result in extra costs. We usually test websites on the latest versions of Internet Explorer, Firefox, Chrome, and Safari. If you need testing on other browsers, let us know in advance. We also check how your website looks on iPhones and iPads. If you need it tested on a different device, please let us know ahead of time.
- If your website isn’t hosted on Tech One Media’s server, extra hours needed because of network issues will not be included in the quote and will be charged separately. If a project is delayed for more than two months, there will be a $99 per week admin fee, and the original estimate might increase. If you put a project on hold, just let us know in advance. There won’t be extra charges for putting the project on hold, but we need to update the account first. If this happens, we can discuss it in detail.
- Tech One Media owns the copyrights to all custom software (except open-source software). After paying all invoices, you can get the code for an extra cost. The code can be reused for your project but can’t be resold or copied. We give you the right to use the software exclusively, as part of the hosting fee. You can’t transfer it to another host, and no one else can access the code.
- We use high-speed internet to create your website. It may not work well if hosted on a private network with less bandwidth. We always try to check third-party tools, but we can’t control issues that come from them. The costs for SSL certificates, payment gateways, Google Ads, plugins, etc., are not included in the quote.
- We’re not responsible for third-party software like WordPress or Open-Source Carts. It’s your job to keep these elements updated. We recommend you regularly check for updates to avoid problems. We also work with third-party vendors. Changes in their rules could affect our services.
- Sometimes delays happen, but as long as we try our best to follow the schedule, you won’t be charged extra if delays are unintentional. Domain registration, renewals, and related charges aren’t part of our project costs unless mentioned. If you want us to handle these, we’ll give you a separate quote for approval. Hosting fees aren’t included either. If needed, we can provide hosting options and give you a quote for approval. If you choose to manage your hosting, make sure to consult with us before picking a web host. The host must support the development technology we use. We’ll need full access to the server and hosting support to do our work.
- We generally test websites on our servers, and we can’t allow third-party access to our test servers. After full payment, your website can be transferred to a third-party server.
- Once you pay all invoices, Tech One Media gives you the right to use the website’s designs, photos, and text for your business. However, the intellectual property (like code and scripts) remains ours.
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